Refund policy

RETURN POLICY

Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can. Our return policy is applicable within 7 days from receipt of the product and is eligible for return or replacement only if it meets the following conditions:

  • A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.
  • If the product you receive has a genuine quality or manufacturing defect or damage.

You can reach us at info@decort.in to initiate returns.

All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.

Cancellation

As an organization, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at info@decort.in within 24 hours of ordering and we will be happy to assist you.

Return & Replacement

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and all the tags and bar codes, invoice slips are intact at the time of return. To complete your return, please email us at info@decort.in within 48 hours of delivery with the following information:

  • Order number
  • Delivery address
  • Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at info@decort.in

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned. 

You will be responsible for paying for your own shipping costs for returning your item. 

In case of exchange, your new order will be sent on its way 4-5 working days after we receive your returned product.

Refunds

All refunds will be processed within 2-3 business days of receiving the merchandise back at our warehouse. Prepaid orders will be refunded back directly into your account.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@decort.in